“We are the average of the five people we spend the most time with.”

~ Jim Rohn

It’s Time for a Reality Check

I was talking to a client yesterday who booked an extra session to get some advice. He started with, “My business is booming. Right now I am experiencing my best month yet and, as you know, I’ve been on an exponential growth curve for the past 6 months, but every time I turn on the news my stomach tightens and I feel a crippling sense of panic about the future and I’m tempted to shut everything down.”

Let’s look at what is going on here…

  • Clients are seeking him out and paying him well;
  • His business growth is accelerating because the service he provides is something others need to operate in this climate;
  • When he focuses on that he feels good, makes plans, and takes action;
  • He turns on the news and his gut reaction is to shut everything down, lay off his staff, and hunker down.

Chris is not alone in this response to crisis and it’s not good for him, his family, his employees, or the future of our country/world!

Maybe you’re not looking at the same situation as Chris, so let’s take a moment to look at Alan. Alan has his own catering and events business, a young family, and he doesn’t (yet) qualify for any of the government support. His wife has just been laid off.

He doesn’t know exactly what he’s going to do yet, but he knows that he and his wife will figure it out.

Yes, he’s prepared for some hard times.

He knows that he’ll have to put his plans on hold and he doesn’t know what he’ll do about paying his mortgage because he doesn’t know how he’s going to make any money.

He has faced his situation, crunched the numbers, and he doesn’t see a pot of gold at the end of the rainbow.

BUT…

Alan has made a choice, as he put it to me…

“We’re all in the same boat and the same storm. Panic won’t get us to shore and I can’t depend on anyone else if I don’t sit down and row as hard as I can. The solution starts with me: how I invest my time and fuel my energy is crucial.”

7 Ideas to Fuel Yourself so that you can Serve Others

If you saturate yourself with the news (much of which is highly speculative) you will be infected by despair, even if you aren’t infected with coronavirus. By all means stay informed, but be disciplined about it. Follow the directives from the government about social isolation etc. But balance any time you spend on that on things that are encouraging and productive… And that includes keeping track of your idle thoughts.

Do evil, despairing, thoughts keep the world in turmoil as some philosophers have speculated through the ages?

I’m not sure about the big picture, but I do know that as an individual, “Energy flows where attention goes.” So, if I focus on negative thoughts and emotions they can easily capture my imagination, sap my energy, and leave my exhausted and useless. That’s not who I want to be!

So here’s a practical strategy that will fuel your energy, and help you to encourage others:

  1. Limit your exposure to news and negativity to 15 mins per day. It doesn’t take any longer to stay informed.
  2. Make sure that you spend at least 4 times that amount of time (1 hour+) consuming something positive: read books, work through some of your online courses, engage in professional development. This is INPUT time to balance out that 15 minutes of news.
  3. Create something or do something you enjoy. Indulge your artistic bent and write, paint, sew, knit, garden etc. Play games with those in your household, build a new course for your business… Or a website or…
  4. Nourish your body with good food, appropriate exercise, fresh air and sunshine.
  5. Make time for meditation, prayer, and other forms of spiritual growth.
  6. Avoid bingeing on junk food for your mind or body.
  7. Reach out to others to encourage and serve them. Everyone is in the same boat. A quick phone call to ask how they’re doing… Just keep it positive.

How Does your Response to Chaos and Crisis Affect Your Business and You?

Here’s the thing…

How you respond to this crisis will set a precedent for how you respond to future crises. For the past few years’ things have been pretty cruisy for most of us – despite personal tragedies and challenges and concerns about climate change and social issues, we have been mostly “in control”.

It’s natural to panic when change first disrupts your life. What you do next is what matters.

The individuals and businesses who come out the other end of this best aren’t necessarily those who kept their doors open and their habits unchanged. They’re the ones who said, “I will choose to control the only 2 things that are truly mine to control: my mind and the decision about what to do with what I have today and use them to serve those around me and to grow.”

What Are You Going to Do About It?

Alan (who I talked about above) decided that he would need to expand his sales skills and get ready to pivot. He saw my Confident Closing Virtual Sales Masterclass offer and signed up for the free live option. I know that he’ll be on the calls live every day because he’s committed to emerging from this challenge stronger and better than ever before.

What about you?

Register today for the Confident Closing Virtual Sales Masterclass so that you are prepared to take advantage of opportunities as they arise and to keep honing your skills and working on your mind-set in the midst of uncertainty.

Click the button below to learn more. You can attend live free of charge or purchase lifetime access along with some amazing bonuses:

Confident Closing Virtual Sales Masterclass

 “I know you lawyers can, with ease,

Twist words and meanings as you please;

That language by your skill made pliant,

Will bend to favour ev’ry client.”

~ Fables 1738

Yes, the Language You Use Does Matter!

As I write this, the response to the coronavirus pandemic 2020 is ratcheting up daily. If you turn on the news or you aren’t careful with your Facebook feed you’ll find that you are inundated with fearful, panic-stricken language and unless you are ultra-careful, awake, and resilient your emotions and mindset will be sucked into the vortex.

Most people don’t even think about the words they hear or the ones they use, but they most certainly feel the impact of those words in their minds, hearts, and bodies. It’s one of the reasons why Neuro-Linguistic Programming (NLP) is such a powerful transformative force:

Students become aware of the language they use and the way they talk to themselves as well as others. Words and language are, by nature, pliant. You can use them to foster hope, creativity and positive momentum or you can use them to burden others with fear, panic, and inadequacy.

Would You Be Embarrassed if You Saw a Transcript of Your Unconscious Self-Speaking?

Most people have a constant inner dialogue with themselves, but few people are aware of what they are saying. During times of stress and change the volume of that inner dialogue rises a couple of notches which makes it easier to ‘overhear’ what you’re saying to yourself.

Try it. Take a moment to listen to your conversation with yourself.

Now, let me ask you…

  • Are those words going to help you progress… or will they encourage you to sit on the sidelines?
  • Will they help you engage with the world… or check out from your mission, your business, and your goals?
  • Do they encourage your passive despair… or to take personal responsibility for growth and action?

You’re an Empowered Human Being… You Are Responsible for Your Programming!

Whatever you heard yourself saying…

And whatever people around you say…

You get to choose who you listen to!

At the start of this article, I talked about how NLP makes you aware of the language you use. Once you are aware of something, you have the ability to make choices and to change.

If you immerse yourself in pessimism, fear-mongering, and panic (even when there is justification) you can’t help being infected by it. They used to say that a child needed to hear five positive comments for every negative one. Too much criticism meant that they simply couldn’t act on the advice they heard. The same is true for all of us: firstly, we need to be aware of the negativity (accurate or otherwise), secondly, we need to dilute it with positivity.

By all means say abreast of the current situation, but for every 5 minutes of news, spend 25 minutes learning something new, reading a positive book, watching a positive or funny movie, really listening to uplifting music!

N.B. You may get a shock if you actually listening closely to the words of your favourite songs. A lot of them are full of despair, loss, and anxiety that contribute to your negative emotions.

Do You Want to Make the Most of this Time?

One of my most popular live workshops has always been “Confident Closing”. During the workshop we don’t simply address techniques for closing sales, we also discover the relationship between sales and influence, the importance of sales skills for non-‘salespeople’ (i.e. everyone!), how to develop a confident mindset and much more.

Since I’ve had to cancel the upcoming live event, I’m turning it into a Virtual Event – 5 daily sessions of teaching and interaction, with daily Q&A, assignments and more. It will start Monday March 30th at 12:00 AEST. There will be a fresh session each day and also access to recordings.

Don’t press pause on your life just because you need to practice ‘social distancing’… Make this a time of professional and personal growth. Click here for more details https://lifepuzzle.com.au/confident-closing-virtual/

“The art of the sale is the art of closing the deal. Everything else is just foreplay.”

~ John Carlton

It All Starts with Your Introduction...

Let’s first assume that you know who you want to talk to and you put yourself in situations where you are actually conversing with these people (that may seem to obvious to mention, but I’ve lost count of the people who are actually saying the ‘right’ things to the ‘wrong’ people and whose sales sky-rocketed when they simply shifted locations).

When you introduce yourself to genuine prospects do they…

  • Wait patiently for you to finish so they can launch into their own spiel?
  • Interrupt you before you have a chance to explain things properly?
  • Get excited and start firing relevant questions at you?
  • Fall asleep (metaphorically speaking)?

Your introduction matters, because if you don’t attract their interest and fascinate them quickly, you may never get to the point where they are interested in continuing the conversation and allowing you to nurture them.

How Well Do You Know Your Prospect?

Many sales people make the mistake of thinking that their prospects are as fascinated by the product or service they are offering as they are themselves. The real question isn’t why you believe they should buy (or at least show an interest), it’s why they believe they should pursue your offer. An effective introduction plays on your prospects’ inner desires and goals and wakes them up out of their dreamy indifference… But you can’t do that until you know what they really want and need.

Your prospect actually wants to say, “No” as quickly and decisively as they can most of the time, so it’s your job to make that impossible for them to say until they have heard more.

Does that sound like too big a challenge? If you have the right introduction and you’re talking to your ideal prospect, then continuing your conversation until you have the opportunity to make an offer should be a no-brainer.

Do They Care about Your Offer?

Again, if you know your prospect, you can predict what they really want and if your whole conversation has helped you understand them better, you can make an offer that they care about… An offer that gives them hope that you can solve their problems and turn their life around.

Maybe your offer isn’t a direct sale… you may still be in the nurture phase if your product is complex or expensive, but you still need them to be excited about the possibility or else they will turn you down as quickly as they can.

Think about it… Do you wake up each day thinking…

  • I want another study program to work through?
  • I would love to talk to someone who has a program to sell for 15-30 minutes during my lunch break?
  • I desperately need another free report or gizmo?
  • What can I buy today that I hadn’t previously considered spending money on?
  • I need to receive more emails because I love it when my inbox is overflowing?

I bet you don’t… And nor do your prospects!

Like most of us, your prospects are thinking…

  • How can I cut clutter and free up time and space for things that matter?
  • What unnecessary expenses can I eliminate?
  • Is this worth my time and effort?

So… Even if you’re not asking for any money (yet), your offer needs to provide a rational and emotional pull that suppresses that strong desire to just say “No!”

Don’t Run Away… Close with Confidence!

I was talking with a business woman a few years ago. To be honest, it had taken me several meetings to figure out that her services could actually help my business grow because her pitch was terrible… But we sat down one day with her proposal, went through it… And then as she got up to leave, she said, “I don’t suppose you’re interested, but if you want to go ahead let me know.”

I just about had to run out of the office after her to get the contract and sign it (and I was happy that I did so). But… that’s no way to close sales unless you’re extremely lucky!

The difference between a struggling sales team (or business) and a wildly successful one that exceeds expectations on every measure is the ability to close with confidence when you know you have an interested prospect who can benefit from your product or service. It’s the simplicity and dignity of being able to say, “You’ve heard what I have and what it does. Would you like to work with me and reap the benefits or not?” Then waiting quietly for a response.

How is Your Elevator Pitch?

Does your Elevator Pitch leave prospects wondering how quickly they can get away from you? Does it make you squirm? …or do you simply make up your introduction on the fly every time you meet someone?

Preparing your path from introduction to a confident close is the theme of my Live One-Day Sales Masterclass. Learn more and sign up HERE

“Energy flows where attention goes. If you focus on your problems they will grow and absorb more and more energy. Is that really what you want?”

~ Chandell Labbozzetta

Are You Growing Your Problems or Shrinking them?

There’s a lot of anxiety around the world and the business community at present. I work with executives, business owners, and sales professionals and in my general sessions I’m noticing increasing preoccupation even amongst star performers about their targets, obstacles to achievement, and potential failure.

Here’s what else I’m noticing… The more people focus on these things, the more they become self-fulfilling prophecies!

We’re not talking about non-starters here, we’re talking about people who are achieving above average results, but who are buried under a mound of anxiety…

  • What about my future health, cancer, etc?
  • What about my income, employment, promotion?
  • What about my next performance review?
    What about the broader economy?
  • What about… etc.

Some of these people have already seen their results and performance decline… But what is really fascinating and encouraging is watching the impact that this simple transformation can make on outcomes.

In my sales trainings I talk a lot about the importance of mindset and how you can derail a sale unconsciously because sometimes your unconscious mind is talking so loudly that prospects don’t hear the words you speak. Actually, this isn’t just a problem for business and sales conversations it’s also an issue for your personal relationships, health, wealth and happiness.

What if Your Problems Vanished… Without Your Attention?

This mindset / focus issue doesn’t just apply to sales. Your unconscious mind affects your results in every aspect of your life because what you pay attention to receives energy and grows. It’s not even just personal… If the world is preaching doom and gloom and that’s what most people are listening to then that becomes a self-fulfilling prophecy and it will affect anyone who isn’t consciously programming their mind towards solutions.

In Neuro-Linguistic Programming (NLP) we acknowledge the power of our unconscious mind to shape our happiness, prosperity, relationships, and income and we then harness its power to contribute to the outcomes and solutions we want, rather than creating problems to struggle against. What this means is that what we say to ourselves about the world, others, and our self shapes our experiences and perceptions.

Simply put: Change your thoughts. Change your world!

Nurturing Growth & Abundance

If you look honestly at your thoughts, what do you see?

Are you focused on growth, abundance, and solutions… Or do you focus on your hurt, misery, and failure (real or imagined)? If you pour your energy, focus, and attention into the things you don’t want, they are the things that will grow.

I’m not suggesting that you ignore your problems and simply hope they’ll go away. I’m asking you to identify them and then focus on solutions and constructive thinking patterns that help you build positive habits and support those habits with right thinking. Many clients come to me with years of baggage cluttering their unconscious mind. In just one session (if they also follow my suggestions for follow through) they notice that circumstances and people change around them as well as within them.

How to Fire Your Itty-Bitty-Shitty Committee

Some of you have heard me talk about my passion for inter-generational mental health and how the itty-bitty-shitty committee in your unconscious mind is at the root of many problems… And how firing that can bring healing. I take that seriously because I’ve seen what happens when you try to ignore it.

The fastest way to fire your itty-bitty-shitty committee is to work with a coach who can help you deal with the root problems. That’s what a H.O.W.T.O. Session is designed to help you accomplish. Ongoing accountability and coaching sessions while you establish new thinking patterns can also be helpful. If you’re already certified in NLP and Time Line Therapy® you probably learned many of the techniques that will support you in this journey.

A H.O.W.T.O. Session helps you discover how you’re exacerbating your problems, and what you can do instead that will increase your health, wealth, and happiness.

 

 

“Most of the time, the solution to sluggish sales isn’t more time, it’s more productive time so you start with analysis and move onto strategy and action.”

~ Chandell Labbozzetta

What’s Working in Your Sales and Marketing?

As a sales trainer and coach I spend a lot of time working with individuals, teams, and groups and the same questions come up quite regularly even from high performing business owners, sales professionals, and others.

As you know if you’ve been following me for any period of time, I’m not a fan of pushy sales techniques or forcing people to buy things they don’t need just so that you can meet your sales targets. My strategy is to help you get in front of people who do need what you are offering and showing them why it’s a good decision to buy… Or not to buy after all, if that’s what you see.

The problem is that if you can’t answer the question, “What’s working in your sales and marketing?” then you don’t know where to start.

How Do You Know That?

If you didn’t answer the question above with some cold, hard numbers about your sales then you don’t have the information you need to make strategic sales and marketing decisions.

Let’s take an example from one of my clients for last year:

  • 23 appointments, 17 clients and $294,600 from referrals
  • 31 appointments, 8 clients and $187,000 from networking
  • 11 appointments, 5 clients and $201,000 from public speaking
  • 28 appointments, 3 clients and $93,000 from book and course sales
  • 40 appointments, 7 clients and $59,000 from articles, social media, and podcasts
  • … etc.

Most of the time, when you run the numbers, you’ll discover that you’re getting about 80% of your sales from 20% of your activity… But often it’s not the 20% you were expecting.

The client I referenced above had assumed that articles, social media, and podcasts were a great investment of time because they created a lot of activity, but when we ran these numbers he realised that it wasn’t delivering the results he had expected.

What Are You Focusing On?

The reality is that we’re all busy people, faced with competing demands on our time and energy. Since I don’t know anyone who has managed to add more than 24 hours to their day, we need to look at how to use what we have more effectively because there’s only so many hours of sleep and recreation you can cut back on.

The fastest and easiest way to get more done in less time is to focus on two things:

  • Determine which activities deliver the greatest return on time and energy invested and do more of those; and
  • Decide what you can do to streamline qualification processes so you can get more sales from less time and energy intense processes.

What Will You Change Now?

My client from the example identified several ways to leverage his time and energy including:

  • Identifying low-profit buyers and funneling them into a more automated qualifying process;
  • Refining his elevator pitch so that he elicited greater interest from qualified buyers;
  • Improving his sales conversation skills and rapport-building so that his appointment close rate for qualified prospects was over 86%;
  • Developing his prospect qualification process so that he rarely met with prospects who couldn’t or wouldn’t buy;
  • Refining his “New Client Welcome Kit” so that he spent less time answering generic questions.

Some of these initiatives are still in the making, but overall his profits increased dramatically and he was able to spend more time with his family and training his staff.

“The foundation of everything you go after (and you should have ridiculously large goals at all times) is simply… being a good animal.”

~ John Carlton

What’s Working in Your Sales and Marketing?

As a sales trainer and coach I spend a lot of time working with individuals, teams, and groups and the same questions come up quite regularly even from high performing business owners, sales professionals, and others.

As you know if you’ve been following me for any period of time, I’m not a fan of pushy sales techniques or forcing people to buy things they don’t need just so that you can meet your sales targets. My strategy is to help you get in front of people who do need what you are offering and showing them why it’s a good decision to buy… Or not to buy after all, if that’s what you see.

The problem is that if you can’t answer the question, “What’s working in your sales and marketing?” then you don’t know where to start.

 

Using Everything You Have to Achieve Your Goals and Meet Targets

You want to reach your goals, don’t you?

Of course you do, or else you wouldn’t be reading this page. There’s a lot of advice out there about setting goals (I’ve shared some of my favourite goal-setting and goal-getting techniques in other posts on this sites). But many goal-setters skip a key element even if it’s included in the technique and that’s like trying to cook a meal with one hand tied behind your back.

Here’s what you may be missing in both your goal setting and sales…

Your senses… all five of them!

  • Sight
  • Hearing
  • Touch
  • Smell
  • Taste

As anyone who has impaired (or abnormally heightened) function in any of these senses knows, the malfunction of our sensory inputs can make life very difficult and increase our stress and anxiety levels… And putting all of them to use can dramatically improve our communication and goals setting outcomes.

Are You Ignoring Obvious Cues?

Lets look at two important business applications of this reality:

  1. Motivation: If motivation is a problem ask yourself how well you’re engaging all 5 of your senses in both your goal-setting and your daily action plan. With some quick sensory engagement you can transform your results and reduce the quantity of will-power and energy required to keep the wheels turning.
  2. Conversations & Sales: Sensory awareness is crucial for the successful communication that is at the heart of long-term sales relationships. When you also engage with others on a multi-sense level you can seriously increase your close rate and decrease the anxiety prospects and new clients may otherwise experience.

There’s a reason why successful sales professionals like to visit prospects’ premises: they pick up a lot of sensory clues. And there’s a reason why many of them also like to bring prospects into their own professional environment if they’re on the fence about their investment (and why coffee shops and serviced offices are not the best choice for this interaction) that has everything to do with professionalism, reinforcement, and plain sensory control.

You see, at the end of the day, no matter how objective we pride ourselves on being, as humans we’re also animals who are susceptible to sensory inputs.

A Simple Practice

Here’s a simple goal setting and motivation practice for you to test (And don’t worry you can do it at your desk or when you take a bathroom break without anyone noticing.)

Here’s what to do:

  1. Shut your eyes and take three deep breaths (In-2-3-4-Out-2-3-4);
  2. Keeping your eyes shut listen carefully and notice any sounds that are around you starting very close and gradually letting your awareness extend to a greater distance;
  3. With your eyes shut notice any sensations within your body – then notice the feeling of your body as it touches your chair and your feet on the floor etc;
  4. Still with your eyes shut breath in deeply through your nose and notice any smells that are around you. You don’t need to identify them, just become aware of their existence;
  5. Now, with your eyes shut open your mouth and taste the air as you breathe in and simply focus on your sense of taste (something we rarely do unless we are consciously eating or tasting wine);
  6. If you’re setting a goal or seeking motivation for a task… Create a multi-sensory experience of the achievement you’ll feel when it’s finally completed (or when the next part of it is done);
  7. Finally, just before you open your eyes notice the quality of light falling on your eyelids and then open your eyes and notice afresh the visual details of your surroundings. Really look at them with attention.

Now start your next task or continue what you were doing and notice how your approach has shifted. If you add some movement and a few quick stretches this quick reset will be nearly as effective as a nap or a workout and see you ready to leap into action.

Human Beings Have Sensory Triggers…

There’s a reason why real estate agents encourage owners to bake bread or cookies before an Open House inspection. There’s also a reason why truly successful professional practices choreograph their offices carefully and select decor, fragrance, reading material, and even snacks for waiting prospects. It’s not just because they have highly developed aesthetic preferences, it’s purely and simply to reinforce their message and help qualified prospects buy.

You can use sensory triggers to improve your own productivity and you can also use your sensory triggers to engage more effectively with your ideal prospects and clients by watching and listening to them carefully and by creating a multi-sensory sales process.

Sense, Cents, and Sales

Ready to Confidently Close more sales without discounting or eroding your margins? Yes, it does involve increasing sensory awareness.

The PBA Live Sales Masterclass is included in the 13-week Profitable Business Accelerator enrolment, but there are also a limited number of ‘Live Day Only’ seats available for individuals or teams who want to take their selling skills to the next level.

Interested in the 13-week Profitable Business Accelerator program?

“What you focus on changes your behaviour – for better or worse.”

~Chandell Labbozzetta

The Angle Changes the Meaning

I love drawing and sketching. It’s fun looking at ‘ordinary items’ from different perspectives because the angle you are viewing from affects how you see them and changing your perspective can complete change their meaning.

It’s the same in our lives. When you take a different angle on a familiar situation or behaviour you often discover something completely new. This is particularly powerful when it’s a question of addressing situations or people which cause you frustration because an apparently minor shift can create totally new possibilities.

Shift Behaviour by Changing Your View

In Neuro-Linguistic Programming (NLP) there is a simple technique that helps you shift your focus. Traditionally, it is used to help resolve inter-personal conflicts but it is also helpful in problem solving because it helps you look at your problem through new eyes which then opens up the possibility of new solutions.

Recently, I was at a personal development course and we were exploring our attitudes and reactions through a series of games that challenged us to shift our focus. The exercise forced me to look at my behaviour from different angles, and that simple shift caused it to change… in an empowering way.

What fascinated me most is that the change was brought about not by focusing on changing the behaviour itself, but simply by shifting my point of view.

A New Perspective Creates Unimagined Possibilities

Think about what this could mean for you (and for the world).

It’s a common aphorism that the thinking used to create a problem cannot also be used to solve it, therefore…

If you would like to find innovative solutions that may not require as much compromise, you need to step away from your current approaches and look for something new.

So, here’s a question for you: are there situations or behaviours you would like to change (or need to change), or so that in twelve months’ time you can look back and say, “Wow! I can’t believe how far I have come!”?

If so…

What Would It Take to Create a Completely Different Solution?

Here at LifePuzzle we believe that when a problem is created, a solution that is within your control is also created. Over the years we’ve worked with companies, teams, and individuals and helped them transform their outcomes… Even when change seemed impossible.

One of the characteristics of human beings is our ability to adapt and grow. When you realise that the reality you experience today isn’t something that has to be true tomorrow you are ready to take personal responsibility for change.

In our Corporate and Team programs we don’t just work with the group as a whole, we also work with individuals because each person has the potential to be the difference that makes the difference.

It all starts with a HOWTO Session that brings clarity and helps you focus on what you really want so that you can make the decisions you need to make. Book your session soon!

Book Your H.O.W.T.O. Session

 

 

 

 

 

 

 

 

 

 

 

When people ask me in sales trainings how they can turn their no’s into yes’s, I get a creeped-out feeling because the underlying assumption is often: How can I manipulate everyone into saying ‘yes’ to my sales pitch? And those are the kind of sales techniques that make sales people feel scummy.

The truth is that you want people to say no if your product or service isn’t right for them and you always want people to know that they can say, ‘no’ if the product doesn’t fit their needs or their budget. However, if you’re hearing a lot of no’s from prospects who really are qualified candidates then there are two underlying problems you need to consider.

The Two Main Reasons that People say ‘No’ are…

  1. Certainty: I’m not confident that your product or service is really the solution I need; and
  2. Trust: I’m convinced about the solution, but I’m not sure you are the right person to deliver it.

Either of these can be deal breakers… or at the least deal delayers, so it’s important to look at where those objections are coming from.

In the 13-week Profitable Business Accelerator course and with many of my private coaching clients we work on exactly HOW you can increase the levels of both trust and certainty in prospects to make it easier for them to say ‘yes’ with confidence.

Increasing Certainty

This affects your prospect’s confidence in your value proposition and reduces rejection on the basis of doubt and fear about your solution.

Indications that you need to work on building more certainty into your presentation are:

  • Questions about price;
  • Technical questions about specific features and benefits;
  • The prospect is looking at different solutions to the problem (rather than different solution-providers)

You can increase certainty in the value of your solution through your elevator pitch and your presentation. You know that you’ve done a good job (or that your solution doesn’t fit) when your prospect’s focus changes from “What will I do?” To “Who will I get to provide this solution?”

Increasing Trust

This relates to your prospect’s confidence in your ability to actually provide the solution. It may be based on their perception of your capacity and expertise, the degree of relationship and rapport they have with you, and their existing relationships with other providers of the same solution.

Indications that you need to work on developing more trust through your presentation are:

  • Questions about capacity and timing;
  • Questions about process;
  • Indications that they are talking to (or plan to talk to) other providers of the same solution.

You should work on increasing the level of trust you engender by ensuring that your appointment-setting script and follow up process builds your prestige and fosters relationship; that you presentation materials highlight your expertise, and by changing your proposal and post-appointment follow up process.

Learning how to build relationships that foster both certainty and trust is vital for your career as an influencer and high performer so if you’re hearing a lot of no’s during your week (sales, relationships, career etc), identify where they are coming from and take the necessary steps to engender more certainty and trust in those around you.

Once you do this, you’ll find it’s much easier to get to ‘yes’ and your sales closing rate will skyrocket.

… but you can change that.

“The only person over whom you can and should have total control is yourself. Don’t give that autonomy away… especially to people you don’t like.”

Have you ever said things like,

  • “I will clean the bathroom when my husband stops leaving his toothpaste on the bench?”
  • “I will wash the dishes when my kids stop leaving dirty dishes in the sink.”
  • “I will forgive my mum when she apologises for making my life hell.”
  • “I will talk to my brother when he stops telling lies about me.”
  • “I will raise my prices when the economy improves.”

Ok, so your version may be slightly different to the examples above and could well involve serious physical and emotional harm, but I hope they’ve got you thinking about the ways that you are making your transformation dependent on someone who doesn’t care about your happiness or doesn’t realise that you are dependent on them for happiness.

If you often say things like this, then you are dangerously vulnerable because you have made your happiness dependent on someone over whom you have no control. Even worse, that ‘someone’ is often either impersonal (“the economy”), uninterested in whether you write a bestseller or not (“your kids”), or potentially malicious (the perpetrator).

Don’t Make Your Happiness Dependent on Someone Else!

The truth is, the only person’s behaviour and attitude you can change or control is your own. Unless you have the force of the law behind you, you can’t make anybody apologise, repay, or otherwise recompense you for any damages that you have suffered… and outcomes-at-law are often disappointing as families of murder victims often discover.

If that’s the case, then doesn’t it make sense to ask how you can control and change your own outcomes, without waiting for someone else to take the initiative? And, doesn’t the thought that you could control your own destiny and well-being excite you?

Tough Situations Can Be Overcome

Before I tell this story, I want to make it 100% clear that I’m not justifying abuse, violence, war, or other horrors. Sadly, they happen… and our best efforts don’t seem to do much to stop them. The past is past, we can only change the present and (indirectly) the future. I’d be betraying my own integrity if I didn’t share what I know about setting people free from PTSD, trauma, and other emotional chains.

One of my clients had been abused by a relative when she was 8 years old. She was 48 when we started working together and the scars of that abuse were affecting her work, her marriage, and her kids, as well as her health. During our initial H.O.W.T.O. Session I asked her if she really wanted to release the hurt and anger she had been carrying for so long. She said, “Yes,” so we went straight into a Time Line Therapy® process.

Thirty minutes later, she walked out of my office looking 10 years younger. Over the next few months as we continued to work on the habits and thought patterns she had developed every area of her life started to change for the better. Her health improved, her relationships with her husband and children were transformed, and opportunities opened up at work where previously she had been frustrated.

As she said, “Chandell, I realised during the H.O.W.T.O. Session that I’d been letting this evil man control my life for forty years! As if his original actions hadn’t been damaging enough! I love what’s happening in my life now, but mostly I love the fact that using Time Line Therapy® I didn’t have to dredge through the memory in order to release it. Before that process I don’t think there was a waking hour when he didn’t come to mind, since then, I’ve got bigger and better things to focus on.”

To the best of my knowledge she’s never met her abuser again, so she never got the satisfaction she’d clung to all those years, but she’s free of his power anyway and she’s gone on to do amazing things!

No-one Will Ever Know… or Will they?

“I’m great at covering up my feelings, so my boss will never know I can’t stand him.”

“My husband will never know how angry I feel…”

“My sister-in-law won’t know how much I despise her…”

In NLP we talk a lot about the role of physiology in communication. Your physiology includes your deportment, your facial expression, and your tone of voice. If you are angry, resentful, anxious or in any way secretly unresourceful others will detect it. They may not know what they are picking up, but they will know that something is incongruent and they will respond appropriately.

Therefore, quite apart from the fact that you’ll feel much better about

  • yourself,
  • your life,
  • and the situations you are facing,

It’s important to deal with your negative emotions and limiting beliefs for the sake of your communication and relationships with others.

This is Not Just a Personal Issue… it Affects Your Sales

In my book, “Confident Closing: sales secrets that grew a business by 400% in six month and how they can work for you” I talk about the fact that we’re all in sales. Everyday you need to sell your ideas, opinions, skills, and knowledge to friends, family, and colleagues even if you aren’t officially in a ‘sales’ position. Your happiness does depend on your ability to this successfully.

Unacknowledged limiting beliefs are often the reason why you fail to sell yourself and your ideas. Your listener or prospect picks up on your secret thoughts of inadequacy and you end up sabotaging your outcomes without realising it.

Visualise your greatest dream or highest goal:

  • On a scale of 1-100, how convinced are you that you will achieve it?
  • If you didn’t score 100%, what or who might stop you from achieving it?
  • When did you decide that?
  • Now ask yourself, what is there about this situation that I can control and what do I need to let go of to make that happen?

Most people will make excuses for themselves and provide reasons why they can’t move forward. If that describes you, then you have some issues you need to deal with so that you can achieve your goals faster and with less friction. If you’d like some help or want to learn more visit the Personal Breakthrough Session page on this site or email Ken: [email protected] and ask him to send you information about booking a Time Line Therapy® session with Chandell. This powerful technique can help you quickly and easily disperse the negative emotions and limiting beliefs that are standing between you and your goals.

You Are Much More Than You Think You Are…

but maybe you’re choosing to live as though you were even less!

Our words shape our beliefs, and our beliefs affect our behaviours. If you believe that you are:

  • ‘Just a mum’
  • ‘Not good with money’
  • ‘Bad at communicating your desires’
  • ‘No good at selling’
  • ‘Unable to sustain a successful relationship’
  • ‘Just another…’ [accountant, photographer, business coach, web developer, surgeon…]

… then that becomes a self-fulfilling prophecy in terms of how you see yourself, and how you project yourself to others. The words you use to describe yourself reinforce that projection every time you speak them.

It’s a chicken and egg relationship. Your beliefs affect your outcomes and your outcomes influence your beliefs and you can either let yourself get trapped in that cycle or you can choose to step out of the cycle and evolve into your best self.

Defining Who and What You Aspire to be

You are in the process of becoming what you aspire to be and that raises two questions:

  • Are your aspirations challenging you to be, do, and have more than you currently are? and
  • Is there more that you could aspire to?

This is not about creating discontent and dissatisfaction with your life per se. It’s about challenging yourself to lift your vision and live into your potential rather than being trapped by your current circumstances and beliefs. It’s about the reality that whatever you think you are in this moment, you are more than that.

You’ve heard the stories about the amazing feats of endurance, strength, and heroism people perform in moments of urgency. These are all feats that they would never have imagined themselves capable of, but which emerged under pressure. Equally inspiring are the parents and carers who watch the suffering of a child and tirelessly minister to their needs beyond the point of physical or emotional endurance. If asked in advance, most of them would say, “I could never do that.” Yet they do because in the moment they expand their image of themselves.

You don’t have to wait for a crisis to initiate this process of growth, you simply have to make the decision that you are ready to change. My mum demonstrated this possibility thinking once she realised how her language and beliefs were keeping her trapped in her reality.

She used to frame her defeat in words like, “I worked so hard, and look at what I’ve ended up with! I’m just no good with [whatever the specific area of defeat might be].”

Once she realised what she was doing to herself she changed both her words and her thinking to reflect the possibilities in her life.

You Are Much More Than You Think You Are!

Mum had shut off the idea that she could be good at numbers and make enough money to do more than pay the bills in primary school and, of course, money has to do with numbers. Every time she talked to herself she cemented the belief that she “just wasn’t good with numbers.” That belief system was cemented into her behaviour and overflowed into her business and finances.

Maybe for you it isn’t numbers and money, but I’d be willing to bet that you have some beliefs about yourself that are stopping you from taking the actions needed to be the person you want to be and do the things you want to do. In my NLP Master Practitioner trainings we do an exercise based on the principle of “re-identification”. It’s a transformative exercise that helps students think about the:

  • Words they use to describe themselves and their abilities,
  • Way those words and phrases affect their actions and decisions,
  • New words and phrases that describe the person they want to be.

All the students who fully engage in this process notice changes almost immediately in their choices and behaviours which positively affect their results.

If you’ve decided that you’re not good at something or that you have limitations that keep you from achieving your goals, then that decision becomes a self-fulfilling prophecy. At the same time, when you change those beliefs you open up new opportunities and outcomes.

By opening yourself up to the possibility that you could do or be something and change the language you use around that possibility you can make choices that will turn that possibility into living truth. The biggest difference between the prosperous business owner (successful parent, author, speaker, athlete, …) and the wannabe is not talent or luck. It’s the choices they made along the way about how they behaved and who they were.

Act as if...

Take a moment to think about WHO you want to be, WHAT you want to have, and HOW you want to behave then CHOOSE the words you use to describe this, words that focus on your aspirations, so that you are open to new possibilities.

My Mum worked hard to change the language she used from the constraint-focus of: “I’ll never be…” to the possibility-focused “I’m in the process of becoming…” or “I’m stepping into…” Using this principle, she would ‘act as if’ she were already the person she wanted to become.

The words you use when you speak to yourself matter as much as, or even more than, the words you use when you speak to other people because you spend much more time speaking to yourself than you do to others. Neuro-Linguistic Programming (NLP) acknowledges the reality of the connection between the wiring of our brain and the language that shapes that wiring.

No matter who you think you are, you are far more than you think… so let the words you use to describe the person you are reflect the truth that you are constantly becoming more and opening up new horizons of being and doing.

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