Pricing Strategies to Increase Sales In Service Businesses

pricing strategies to increase sales

“You shall not pass!”
~ Gandalf the Grey

What is a Pricing Strategy and Should I Use One?

When I ask many service business owners what their pricing strategy is and how they arrived at their current prices, I’m usually greeted with an embarrassed silence followed by answers like:

  • My pricing strategy was developed by looking at my competitors and finding out what they charge;
  • I always set my prices by adding or subtracting $x or x% from my competition;
  • I carefully calculate how much it will cost me to deliver the service and add a fixed margin;
  • My pricing is based on an hourly rate;
  • My initial pricing is designed to get customers in the door and then I expect them to see the value I deliver and agree to pay a higher ongoing rate;

Sometimes I also get responses like:

  • My pricing strategy is based on the value I deliver; OR
  • Pricing varies depending on who I am talking to and what I think they will agree to pay.

A pricing strategy is like every other strategy you implement in your life: it is either conscious or unconscious. If you expect people to pay you for your services then you do have a pricing strategy, the question you need to ask is…

Am I Using the Most Effective Sales Oriented Pricing Strategy to Increase My Profits?

The truth is, pricing options for any item are almost infinitely elastic – and that is especially true for service businesses.

The cost of the ingredients used to prepare food at a Michelin Star restaurant has very little relationship to the price diners pay to eat there… (Although those restaurants aren’t always an example of profit-maximising pricing!) At Masa in New York City, you can pay $650-$800 per person for sushi – and you need to book your table well in advance. Meanwhile, at the food court down the street, you can get an almost identical quantity of take-away food for $8.95 – or you can pick some sushi up at the grocery store for even less. One sales oriented pricing strategy is based on exclusivity and scarcity, the other is based on volume… And that doesn’t even take into account the many other styles in between these extremes.

However, at the top-end of the pricing scale products and services have a cachet that gets them talked about and leads to more opportunities and more sales, so higher prices almost always drive both your profits and your sales upwards.

When it comes to service businesses, your pricing strategy must ensure that you not only cover your costs, but also include a profit margin that you are happy to sustain. From this point, everything you add to your service should also increase your profit margin.

So…

  • If your core product costs $1000 to deliver and you decide you want a 50% margin, then you need to charge $1500 (or more)
  • If you add another service that costs you $1000 to deliver, then your margin should be higher than 50% (let’s say 75%) – so you charge $1750 for that extra

This is called cost-plus pricing… And as far as I’m concerned it’s a good strategy for establishing your absolute bottom line – that line below which you will not go!

Did You Calculate Your Pricing Using a Specific Strategy?

You’d be surprised how many people don’t really have a pricing strategy at all.

I mentioned the typical responses I get from service business owners during my sales trainings when I ask how they arrived at their current prices. But the truth is that after a little more digging, they plucked a number out of the air.

Even if they checked out the competition’s prices, they never asked if that price was profitable or even realistic for their business once they factored in all the costs and overheads they needed to cover. 

I’m starting here, because most businesses are so anxious to get people in the door that they don’t think about what it will take to cover your costs. The truth is that if you can’t pay your bills you:

  1. Won’t stay in business very long; and
  2. Won’t be able to satisfy your customers and serve them adequately.

So, Before you mention your price to anyone, you need to work out how much money you need to make per week and how that affects your prices. From that bottom line, you can go up as far as you like (remember Masa!)

How Will a Price Increase Effect Your Sales?

I want you to think about how you feel when you are about to deliver work at a price that barely pays your bills…

You made an offer at a price so low that you are embarrassed to even think about it now – but at the time you were overjoyed to think that something would come into your bank account. Now you have to deliver the result. Your motivation is low and you’re desperately hoping that the client will sign up for a more profitable deal, but you are afraid they are just price-shoppers. Everything you do feels like hard work.

Now compare that with the project for which you are charging a profitable rate. You are much more responsive to the client because you aren’t racing against the clock to make it work. They are much more likely to agree to another profitable project because they aren’t price-shopping… So, you make more sales from a price increase, because you are more motivated, energised, and confident about your ability to deliver the end-result.

You feel the difference. Your clients feel the difference. And your prospects feel the difference too.

Therefore, you make more sales in total… And each sale is more profitable.

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