Communication Archives

Aug 14

Stop Being Invisible!

Chandell Labbozzetta

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Business Development, Communication, Confident Closing

… Because it is Hurting Your Business Harry Potter found his invisibility cloak extremely useful… but you don’t want to wear yours. An invisible business is in big trouble. So is a forgettable business. So, how do you make yourself and your business memorable? The answer: You reach out and tweak the emotional response of […]
Nov 18

NLP Techniques/Winning Vocabulary: Building Rapport With Words

Chandell Labbozzetta

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Communication

#TuesdayTips Understanding how people think isn’t just a good sales technique, it also is a great relationship-building skill that helps in all areas of your life! I’ve already talked about how Internal Representation Systems (IRS) work and how identifying them can help you communicate better on many levels. This post is focused on identifying the […]
Aug 11

Bob, The Photocopier Man – An Ultra-Kinaesthetic

Chandell Labbozzetta

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Communication, NLP

#TuesdayTips Maybe you never make a buying decision on the basis of your personal response to the sales person. I’ve had people say that to me, “All my business decisions are purely logical – I don’t need any of that rapport stuff!” And the next words out of the mouth are, “No, there’s just something […]
Jul 08

Does Your Solution Fit Their Problem?

Chandell Labbozzetta

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Business Development, Communication, Confident Closing, NLP, Sales Process

#TuesdayTips Now that you have built rapport, asked questions, and established your prospect’s need for your product or service it is time to propose a solution before asking for the sale. This is where many businesses fall down and lose their way – they offer every client the exact same options and solutions. This often […]
Jun 24

The Art of Asking Questions and Uncovering What You Need to Know

Chandell Labbozzetta

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Business Development, Communication, Confident Closing, Sales Process

#TuesdayTips This post is part of a series filling out details on the 5-step sales process [Link to #16] Building Rapport; [Link to #20] Asking Questions; [ Link to #21] Establishing Need & Value-Add; [Link to #22] Proposing a Solution; [Link to #23] Closing the Sale. [Link to #24] I’ve listed them sequentially, but of […]
Jun 17

How to Easily Build Rapport With Just About Anyone

Chandell Labbozzetta

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Communication, NLP

#TuesdayTips Building rapport is a key skill that makes our relationships run more smoothly in every area of our lives so it’s worth investing some time in thinking about some key techniques that help us establish rapport as quickly and easily as possible. I’ve written about the entire 5-Step Selling process in another post [Link […]
Jun 10

Selling Solutions

Chandell Labbozzetta

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Communication, Confident Closing, Sales Process

#TuesdayTips The other day I was saddened to hear a parent say to their Scout leader, “I don’t want my child involved in selling items to raise money. My child is no sales person, he’s a good boy.” I was even more startled to hear the Scout leader respond, “It’s OK. This year we aren’t […]
May 27

Do You Want to Make Your Life Easier and More Fun?

Chandell Labbozzetta

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Communication, Confident Closing

#TuesdayTips We all have patterns of communication that are shaped by our experience, our upbringing, and our personality. Sometimes we make excuses for ourselves: “That’s just the way I am.” “It always comes out like that.” “If people want to get upset, that’s their problem.” Sometimes we worry about the number of broken relationships that […]
Apr 22

The Meaning Of Your Communication Is The Response You Get

Chandell Labbozzetta

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Communication, NLP

#TuesdayTips Do you sometimes feel under-valued? Do you sometimes feel that people would buy your product or service if they only realised what it could do for them? Many people do. I used to feel that way all the time (sometimes I still do, but I know the problem lies with me), and I frequently […]
Apr 01

Assumption is the Mother of Misunderstanding! – Always Ask and Listen

Chandell Labbozzetta

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Communication, NLP, Sales Process

#TuesdayTips You probably know that not everyone shares your opinions about things, but have you ever thought just how often you make assumptions that lead to misunderstanding? I’m convinced that most of our communication and relationship problems stem from the assumptions we carelessly make. Once a friend from Portugal came to stay with me. She […]